FAQ

  • How do I make the hood smaller?
    • Twin Baby Carrier Sleep Hood AdjustedTwin Baby Carrier Sleep Hood AdjustmentsThe hood has a drawstring cord on either side. If you would like the hood to be on the smallest setting, we recommend you remove the hood from the carrier and tighten it all the way before returning it to the carrier.
  • What are the mystery snaps on the waist?
    • Twin Baby Carrier Sleep Hood SnapsThe snaps on the Waist Flaps are for the Hood Extension Straps to attach and prevent the hood from flopping around. It is most beneficial for Back Carry Position as it allows parents to quickly find the Extension Straps and it also reduces user error when loading a baby on your back.
      The hood can act as additional head support for a baby with poor head/neck control. Start by rolling the carrier toward the interior panel and positioning the roll behind the baby’s head/neck to provide additional support.
  • How can I get the baby on my back higher?
    • Twin Baby Carrier Waist belt highTwin Baby Carrier Waist belt low
      If you are wearing twins or two small babies in the Dual Carry Position or one small baby in the Back Carry Position, you should try to configure the carrier so you can see your baby over your shoulder. If you cannot see your baby, try wearing the waist belt higher and/or adjusting the Perfect Fit Adjusters on the shoulder straps. When tandem wearing a toddler and baby, you may find the need to separate the two waist belts so the Base Carrier—the carrier on your back—can be worn lower or higher than the Attachment Carrier—the carrier on your front.
  • When the TwinGo is separated into two carriers, are both carriers able to do front and back positions?
    • Twin baby carrier on frontTwin baby carrier on backYes. When the TwinGo is divided into two independent carriers, they both have the capability of front and back positions. The Attachment Carrier (the carrier with the orange interior) can also be worn on the hip.
  • Does the TwinGo fit a toddler and a baby?
    • twin baby carrier with close-in-age children | Tandem babywearing | Baby Carrier for twins | TwinGo CarrierYes. Each carrier pouch supports children up to 45 lbs in single-child carry positions. The carrier can support up to 70 lbs in the double-child position. We strongly advise that a toddler is worn on the back and the baby in the front. Although it may be possible to wear children in the reverse order, we advise against it. When tandem wearing a toddler and a small baby, you may find the need to separate the two waist belts to provide variable heights for each child.
  • Can the TwinGo do Hip Carry Position?
    • twin baby carrier worn on hip | Tandem babywearing | TwinGo CarrierYes. The Attachment Carrier (the carrier with the orange interior) can be worn with a single child on the adult's hip. The TwinGo User Manual has been updated with step-by-step instructions to assist parents with this position. The Base Carrier does not allow for Hip Carry.
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